A spouse of an oil and gas executive was diagnosed with a brain tumor. Her Expert Medical Assessment stated that, because of where the tumor was situated on the brain, she would be an ideal candidate for a procedure called gamma knife surgery. At that time, the only doctor in Canada with the expertise to perform this procedure had a one year waiting list. Traditional brain surgery would have involved an open skill procedure, and should would have to stay in intensive care for five days in a medically induced coma. She chose to go to UCLA and have the gamma knife surgery performed by a world-renowned neurologist. The gamma knife surgery was non-invasive, and she was home 15 days later. The only follow up appointments were a CT scan after 30 days, and an MRI after 90 days, which were done back at home in Canada.
The total cost of this claim was $310,000 (USD).
This case involves a client diagnosed with lung cancer. He had symptoms of facial paralysis (Bell’s Palsy), and facial and neck x-rays showed cancer in his lungs. His Canadian doctor told him that there was nothing he could do for him, and suggested that he go to Mayo Clinic for a stem cell transplant. Once he
notified Teladoc, he had an appointment at the Mayo Clinic that same week and started treatment shortly after. Following this treatment, his prognosis was significantly improved. The benefit was capped at $500,000 (CAD) because the client was over 70 years old; the total cost of this claim was $400,000 (USD).
This case involves a client who injured his knee out playing squash. He saw his doctor, and was booked for a MRI five weeks later. He called Teladoc, and had a MRI at a private Canadian clinic two days later. The following week, he was booked for arthroscopic knee surgery at the Cambie Surgery Centre in Vancouver, BC. He had his MRI and surgery completed within two weeks of contacting Teladoc. The average wait time for this surgery in the Canadian healthcare system would have been 35 weeks.
The cost of this claim was $18,000 (CAD), but the time saved even more significant.