FAQ

What is the maximum benefit for Global Medical Care?

There is a limit of $1,000,000 CDN per year. For members over age 70, there is a $500,000 CDN annual maximum. 100% coverage, after $5,000 CDN deductible, subject to specific limits set out in the master policy.

Does Byond include Travel Costs?

Yes. For members accessing the Global Medical Care benefit and receiving medical treatment more than 320 km from home, receive up to $5,000 per year to pay for transportation to and from point of service and accommodations while receiving treatment. Benefit is paid on a reimbursement basis. Additional details available in the master policy.

Is there coverage for Private clinics in Canada?

Yes. Members can access private clinics or with private practitioners who have withdrawn from the provincial health plan within Canada. Note that benefits in Canada are not payable if they are covered under a government plan, or other health care plan or policy.

What are the age limits?

Minimum age to apply is 18 (except for dependent children).
Maximum age for new applicants is 75.
There is no termination age, so long as the policy is renewed and insured is still eligible.

Do you require a health questionnaire in order to apply?

There are no health questions in order to qualify for Byond Membership.

Are pre-existing conditions covered?

The Global Medical Care benefit has restrictions related to pre-existing conditions. See master contract for more information. Coverage may differ for Groups, so contact your BYOND Advisor for more information.

There are no restrictions on the Prevention program (annual medical assessment) including the Wellness Bundle, the CT/MRI access and Teladoc Medical Experts portion of the Diagnostic program.

Who is the insurer and provider?

The insurance policy is underwritten by certain underwriters at Lloyd’s of London.

How do we initiate a claim for an Assessment?

You can initiate booking your Annual Assessment by completing the following online form. Once submitted, the private the clinic of your choice will be notified, and reach out to help schedule your Assessment.

🔗 groupbenefitz.aidaform.com/bookassessment

How do we access Teladoc Medical Experts Services including a request for MRI / CT scan?

Contracting Teladoc Medical Experts is easy.
Call Teladoc Medical Experts at 1-877-419-2378.

How do we initiate a claim for Global Care benefit?

Claims require a pre-certification to allow the insurance company to confirm eligibility and to assist with next steps. Once you contact Best Doctors Insurance Canada, they will help coordinate direct billing and gather medical information from service providers so that members do not pay out of pocket or spend time trying to obtain medical records and information.

Is Byond a medical services company?

No, Byond is not a medical services company and does not provide medical services or advice. Byond is a product that is sold exclusively through the GroupBenefitz Platform Inc, and its network of advisors. Byond is a bundle of products, packaged together to provide members ease of access, enrolment and advantaged pricing.

Byond is an executive health brand with insurance services provided by licensed advisors.

Are there different levels of coverage available?

Yes. The Complete Executive Health package includes all of the listed benefits. There is also an option to remove the Prevention Services (Annual Assessment and Wellness Bundle).

Byond Membership is available on Single, Couple and Family basis.

If you opt for the family coverage do kids get an assessment?

No, children do not get an assessment but they will have access to other key elements of the Byond product.

How often can I access elements of the Byond Wellness Bundle?

gutChek – Can be accessed every 24 months and for dependents over 6 years of age covered under the family plan

Pillcheck – can be accessed once per lifetime of membership with Byond. For family membership the minimum age is 14 and only 2 tests can be accessed per family.

RxFood – Can be accessed annually and includes access for all dependents covered under the family plan.